Introduction
Welcome to Keylo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web platform, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.
Information We Collect
Information You Provide
We collect information you provide directly when you:
- Create an account — Name, email address, password, and profile information.
- Log workouts — Exercise data, sets, reps, weights, personal records, and training notes.
- Use coaching features — Coach-client relationship data, program assignments, and feedback.
- Communicate — Messages, feedback submissions, and support requests.
- Make purchases — Payment information, processed securely through third-party payment processors.
Information Collected Automatically
When you use our Service, we may automatically collect:
- Device information — Device type, operating system, unique device identifiers, and mobile network information.
- Usage data — Features used, pages viewed, time spent on the app, and interaction patterns.
- Log data — IP address, browser type, access times, and referring URLs.
- Location data — General location based on IP address. We do not collect precise GPS location.
Information from Third Parties
We may receive information from third-party services if you choose to link or connect them to your Keylo account, such as social login providers.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service.
- Track your workouts, personal records, and training progress.
- Enable coach-client features, including program assignments and performance tracking.
- Display leaderboards, activity feeds, and social features you opt into.
- Send push notifications about workouts, program updates, and coach feedback (with your consent).
- Process payments and manage subscriptions.
- Provide customer support and respond to inquiries.
- Analyze usage trends to improve our features and user experience.
- Protect against fraud, abuse, and security threats.
- Comply with legal obligations.
Data Security
We implement industry-standard security measures to protect your personal information, including:
Data encrypted in transit (TLS/SSL) and at rest
Secure authentication and role-based permissions
Regular security assessments and threat monitoring
Employee access restricted on a need-to-know basis
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Workout data and training history are retained to maintain your progress records. You can request deletion of your account and associated data at any time.
We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and compliance with legal obligations.
Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access — Request a copy of the personal data we hold about you.
- Correction — Update or correct inaccurate personal information.
- Deletion — Request deletion of your account and personal data.
- Data portability — Request an export of your workout and training data.
- Opt-out of notifications — Manage push notification preferences in your app settings.
- Withdraw consent — Where processing is based on consent, you may withdraw at any time.
To exercise any of these rights, please contact us at the email provided below.
Push Notifications
We may send push notifications about workout reminders, program updates, coach feedback, social interactions, and service announcements. You can manage or disable push notifications through your device settings or within the app at any time.
Third-Party Services
Our Service may contain links to or integrations with third-party websites, services, or applications. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: